Returns Policy

We recommend all customers check their parcel as soon as it is delivered.

Personalised stationery is printed to order. As such, we are unfortunately unable to accept returns on personalised orders unless they are faulty.

Non-personalised stationery can be returned within 14 days of receipt. It must be returned in a resaleable condition (i.e. unopened, items undamaged, packaging intact, etc.). Refunds will be made in the same way the original payment was made. The buyer is responsible for the postage cost of returning the item. If you need further advice on returning non-personalised products, please contact us on 0333 6005000 - Option 6.

We reserve the right to refuse a refund if the item is not returned in a resaleable condition. 

 

Faulty Items

In the unlikely event that your order arrives in a damaged or faulty condition, please contact us on 0333 6005000 - Option 6 immediately. We will do our upmost to resolve the matter quickly.

Please examine your order upon delivery. Defective goods and incorrect/incomplete orders must be reported to us within 48 hours.

Return Address

Returns Department
Personalised by WHSmith
Sandward House
47 Cartway
Bridgnorth
Shropshire
WV16 4BG